Privacy policy

Lonvitalite is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, products, and services, including our SMS marketing program.  

We may update this policy periodically. Please check this page regularly to ensure you are aware of any changes.  

What Information We Collect
We may collect the following information:  
- Name and job title  
- Contact information, including phone number and email address  
- Demographic details such as postcode, preferences, and interests  
- Information provided through surveys, promotions, or offers  
- Data from SMS opt-ins, including your phone number and preferences  

How We Use Your Information
We use the information you provide for:  
- Internal Record Keeping: To maintain accurate records of customer interactions.  
- Improving Products & Services: To enhance your experience with our products.  
- Marketing & Promotions: To send emails, SMS messages, or other communications about new products, special offers, or updates we think you'll find valuable.  
- Market Research: To contact you via email, phone, or SMS for feedback to improve our offerings.  
- Customization: To tailor the website and communications to suit your interests.  

SMS Marketing
When you opt-in to our SMS marketing program, you agree to receive promotional text messages about Lonvitalite products, offers, and tips.  
Your SMS Information:
- Used solely for sending relevant marketing and service messages.  
- 5 messages per month, or as specified at sign-up.  
- You can opt-out at any time by replying STOP to any message.  
We adhere to applicable SMS marketing regulations, including GDPR, TCPA, and CAN-SPAM Act.  

Data Security
We are dedicated to securing your information and preventing unauthorized access. We implement industry-standard physical, electronic, and managerial procedures to safeguard your data.  

How We Use Cookies:  
- Analyse web traffic to improve website functionality.  
- Tailor content based on your preferences.  
Cookies do not grant access to your device or personal information. You can manage cookie settings in your browser, though some website features may be unavailable if cookies are disabled.  
Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.  

Controlling Your Personal Information
You have the right to control how your information is collected and used:  
- Opt-out of direct marketing by adjusting your preferences during sign-up or contacting us.  
- Update your information at any time by emailing us at enquiries@lonvitalite.com  
- Reply STOP to opt-out of SMS marketing.  

We will never sell, distribute, or lease your personal information without your consent unless required by law. If you believe any information we have is incorrect or incomplete, please contact us promptly. We will correct or update your data as needed.  
If you have questions about this Privacy Policy or how your information is handled, contact us at:  
Email: enquiries@lonvitalite.com   
Thank you for trusting Lonvitalite with your privacy.

Updated: 18 November 2024