Refund policy

Lonvitalite Return Policy

At Lonvitalite, we strive to ensure our customers are completely satisfied with their purchases. If you experience any issues with your order, please review our return policy below.

Reporting Issues & Returns

• Any issues with your order must be reported to us within 14 days of receiving your items.
• If your product is deemed faulty for any reason, we offer a money-back guarantee.
• Products must be returned in their original condition and packaging to be eligible for a refund.

How to Initiate a Return

• If you believe a product is defective or not up to standard, please contact our customer service team at enquiries@lonvitalite.com within 14 days of receipt.
• We will provide you with a return address and instructions for returning the item.

Change of Mind Returns

• If you change your mind about your purchase, we are happy to offer a refund, provided the item is returned in its original condition.
• Please note that refunds will cover only the product cost and not the original shipping fees.

Refund Processing

• All refunds will be issued to the original payment method used for the purchase.
• If you paid by credit card, your refund will be credited back to the same card.

If you have any questions, feel free to reach out to our team at enquiries@lonvitalite.com.